GP SERVICES
Akaroa Health Centre houses a general practice and offers an array of general practice and visiting practitioner services
AGED RESIDENTIAL CARE
Home to eight residents who benefit from 24 hour care.
AGED RESIDENTIAL CARE
Home to eight residents who benefit from 24 hour care.
2 Aylmers Valley Road, Akaroa 7520
Tel: 03–304 7004
COMPLAINTS
We value your feedback. Complaints are taken seriously and are used as an opportunity to improve the patient experience.
If you would like to make a complaint you can email generalmanager@akaroahealth.nz or call Emma Crew, General Manager 03 304 7004. Alternatively you can complete the form below.
Akaroa Health Complaint Process;
Complaints should be made to the General Manager in the first instance.
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Acknowledgement - Complaints will be acknowledged in writing within 5 business days.
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Response - Complaints will be responded to within 20 working days.
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Complaints will be reviewed / investigated by either the General Manager or the Complaints Officer.
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Complaints are reported to the Akaroa Health Board on a monthly basis, and may be referred to the Clinical Governance Group.
A consumer who does not accept the results of the investigation in relation to their complaint may appeal in writing to the General Manager. The General Manager will manage the appeal process including Clinical Governance for review.